Logo featuring a shield design with a wave symbol and the text "GUARDIAN WASTEWATER SERVICES" in teal and light blue.

Privacy Policy

Last Updated: August 1, 2026

SCS SYSTEMS, LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, forms, phone calls, text messages, emails, and other communications. By using our website at https://guardianwastewater.com/, you agree to the practices described in this policy.

1. Information We Collect

We may collect personal information you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Service or mailing address
  • Project or service details
  • Photos, notes, or files you choose to submit
  • Communication preferences

We may also collect basic website usage information such as pages visited, time on site, referral source, browser type, device type, and IP address to help improve our website and services.

2. How We Collect Information

We collect information through:

  • Contact, inquiry, and service request forms on our website
  • Phone calls, emails, and text messages you initiate with us
  • Website analytics tools that track visitor behavior and traffic patterns
  • Third-party software used to manage customer relationships, scheduling, or service operations
  • Chat or messaging tools embedded on our site

3. How We Use Your Information

We may use your information to:

  • Respond to service requests and inquiries
  • Schedule appointments and estimates
  • Provide and deliver services you have requested
  • Send appointment confirmations, reminders, updates, and follow-ups
  • Process transactions and send notices about your transactions or service appointments
  • Communicate about quotes, invoices, service history, or customer support
  • Deliver marketing emails and updates (with opt-out options provided in every message)
  • Improve our website, marketing, and customer experience
  • Fulfill legal, safety, and business requirements

4. Sharing Your Information

We do not sell, rent, or share personal information with third parties for their direct marketing purposes. We may share information only in the following circumstances:

  • Service providers: With trusted third-party vendors who perform services on our behalf and help us operate our website, scheduling systems, or customer communication tools — each operating under confidentiality agreements and only as necessary to provide those services
  • Legal requirements: When required by law, regulation, court order, subpoena, or similar legal process, or to protect our rights, prevent fraud, or ensure safety
  • Business transfers: In connection with a merger, acquisition, or sale of business assets, your information may transfer to the successor entity

5. Third-Party Services

We use third-party tools and platforms that may independently collect data about your visit or interactions under their own privacy policies. These may include analytics platforms, advertising platforms, customer relationship management systems, scheduling and field service software, email marketing tools, and chat or messaging services. We are not responsible for the data practices of these third parties.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to analyze traffic, measure site performance, and in some cases deliver interest-based advertising through third-party platforms. You can disable cookies through your browser settings, though some site features may not function as intended.

7. Data Retention

We retain contact form submissions, inquiry records, and related communications for as long as reasonably necessary to fulfill the purpose for which they were collected, to maintain business records, or as required by law. You may request deletion of your information at any time by contacting us directly.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. SMS & Mobile Information

If you provide your mobile phone number and opt in to receive text messages from Guardian Wastewater Services, we may send you text messages related to your service request, appointment scheduling, appointment reminders, service updates, follow-ups, and customer support.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us directly at (888) 846-2216 or hello@guardianwastewater.com.

10. Your Rights and Choices

You may contact us at any time to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal and business recordkeeping requirements
  • Opt out of marketing communications

You can use our website without providing personal information, though doing so may limit access to certain features or services.

You may unsubscribe from marketing emails by following the unsubscribe instructions in any email we send.

You may opt out of text messages at any time by replying STOP to (888) 846-2216.

To exercise any other rights, contact us at hello@guardianwastewater.com.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies before providing any personal information.

12. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will promptly remove it.

13. Updates to This Policy

We may update this Privacy Policy to reflect changes to our information practices. The “Last Updated” date at the top of this page reflects the most recent revision. If we make material changes, we will notify you by email or by a notice on this website prior to the change becoming effective. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

For questions about this Privacy Policy or how your information is handled:

SCS SYSTEMS, LLC
13425 S BAUER RD, EAGLE, MI 48822
(888) 846-2216
hello@guardianwastewater.com
https://guardianwastewater.com/